He explained the origins of the name: “I think renaming tiger bread giraffe bread is a brilliant idea — it looks much more like the blotches on a giraffe than the stripes on a tiger, doesn’t it? After his first flight got delayed, Drake broke down into tears on the plane. Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! When they used the machines, however, they found that these Automated Teller Machines were actually Automated Thanking Machines. Rather than balance checks or cash, they only spat out gifts. It’s also good for business. Is somebody cutting onions in here? After an experience like that, do you think this particular family would even consider staying somewhere else? As such, taking care of them is not just the right thing to do. “She’s fantastic,” said the store’s general manager Christian Stakes. Given the extreme circumstance, they told her that they would gladly deliver directly to his home and even suggested additional delivery items that would fit perfectly with his special low-sodium diet. As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in recent years. In an all-star effort to make everything right for their customer, the staff at the Ritz created a series of photographs that included all of the activities Joshie had been involved in during his “extended vacation.”. To add an extra layer of distress, Drake knew that if he missed his connecting flight he would likely not see her before she passed. It doesn’t take a slew of consumer data to support the argument that your regular customers are your rock. No wonder so many of their customers stay for life. None in stores have the "spa" sounds & I've never slept better! For the sake of not stopping the relentless pursuit of customer happiness, the B. Dalton representative actually called their competition (in this case, Borders) to reserve a book for the customer and printed out directions to where she could pick it up! It’s always heart-wrenching when a close family member passes. Crew site, and at checkout, the support rep applied the closest Factory prices and the original coupon for the customer. We are forever grateful to have met such a beautiful, selfless soul.”, “She is a brave girl and it was a pleasure having you and her both onboard with us,” Southwest wrote back on her Facebook photo. 2018-07-12T14:16:20Z ... We rounded up some of the worst retail horror stories from Reddit. Many of the memorable stories that we’ve covered so far focus on a company’s stellar response to an usual situation, but what about those day-to-day service stories? My name is Luka Apps and I am seven years old. I was so damn excited. Related. It’s about leaving people with a positive memory of your business. Daddy said to send you a email to see if you will send me another one. After an unusual wait, the husband and wife were finally seated next to a noisy blender at the end of the bar. To top it all off, the Ritz sent Hurn and his son a booklet filled with information about Joshie’s stay, as well as a host of pictures showing what a good time he’d had. She was excited to celebrate his return to the land of real food. Customer: “This is ridiculous! 5 Bad Customer Service Examples You Can Learn From . Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. In the coverage of this story on CNN, consumer advocate Christopher Elliot said: “Airline employees are evaluated based on their ability to keep a schedule. Hot. To make up for missing out on playing Halo, the team built him a custom helmet based off of the main character and sent it — along with shirts, toys, and custom art from the game’s designers. I open up to find not only a Portal mouse pad signed by the Gaben himself, but a copy of the book The Sacrifice with a ton of signatures from Valve employees. I am really upset I have lost him. Needless to say it made my life.”. And they cheered him on. And they didn’t just win a customer for life; they also bought plenty of goodwill with folks at the conference (and beyond) who subsequently heard about the story. Truly a sweet story, and all thanks to Zappos’ willingness to trust the people they hire. Truly remarkable customer service goes beyond fixing bug or handing out discounts. 6 Funny Customer Service Stories to Restore Your Faith in Humanity. What a great memory and great service to their customers, and all thanks to a pair of employees who know how to have a little fun. Peter Shankman knows a thing or two about customer service. She had nearly given up hope when she messaged the company’s Twitter page during her most recent trip to Opryland. 556K views. When Drake finally sat on the second flight, he realized how much went into getting him onto the plane. A mother who never had the chance to take her kids to Disneyland received a family-pack of passes to finally go. Nine-year old Gabby, a type 1 diabetic, was severely anxious about being on an airplane. A rigid attitude might just be the antithesis of great … The story was posted on Reddit under the appropriately titled topic of "I have never in my life seen this level of customer service" and included this genuine, thoughtful thank-you note. A customer (Reddit user savior_self) posted about her experience at Trader Joe’s, where she was handed a bouquet of purple roses by the cashier as she was exiting the store. 6. Customer Service - stories of good and bad service r/ CustomerService. 6 Funny Customer Service Stories to Restore Your Faith in Humanity. In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was: “I used to live in Streetsboro and I know exactly who that is. Being a good citizen is about more than giving people discounts or refunds when they’ve had bad experiences. I am also going to send you a bad guy for him to fight! —eyyyy_reddit_account 11. Well, WOW Air certainly knows how to make an exit. It’s so rare to see such a thoughtful, creative response to a distraught customer that this story went viral. Me: “Any interest in signing up for our store card today?” Customer: “Might as well. After all, who ever heard of steak on wheels?! Roy”) through the aisles. Read on for thirteen stories of star service reps who went the extra mile for their customers. And that was it — DANCE PARTY, indeed. When they got the check, they first thought the $0.01 listed was a mistake. Nothing disappointed me more in my search for tales of great service than coming across this story and not having a picture to share with you. It’s often one extreme or the other when it comes to customer service. The employee then wished her a Merry Christmas. The customer wasn’t able to call until the next day, and by that time, the original items ordered were sold out. 13 retail workers share horror stories that prove the customer isn't always right. He didn’t ask if they were ready to order food. Download a free PDF by filling out the form below. When Garrick, a Southwest Airlines flight attendant, found himself in the position to help a passenger in need, he went above and beyond the call of duty. Over 30,000 TD Bank customers received recognition from TD on #TDThanksYou day. In refusing to let red tape get in the way of a customer in need, Trader Joe’s shows that customer service doesn’t need to be about the fanfare; it can simply be about doing the right thing. Drake, we’ve been expecting you,’” he said. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Along the way, you’ll find insights for your own business to consider and some exceptional inspiration to pass on to your support team. You may get everything you wanted precisely the way you ordered it. The story was posted on Reddit under the appropriately titled topic of “I have never in my life seen this level of customer service” and included this genuine, thoughtful thank-you note. When they finally did, Bob brought out one of the side dishes before the entrees themselves arrived. While a boisterous personality isn’t for everyone, it’s hard to resist “Pom-Pom” Pearl Weaver’s charm and enthusiasm. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Find people who represent your brand well and keep them around. Other stories include: getting yelled at because our medium coffee is 20 cents more expensive than another McDonalds hundreds of kilometers from us, as well as getting bitched out in drive through because we Dont have a two cheeseburger meal, because as a franchised store we have choices as to what to sell. It is really good. “I don’t want to diminish what she does, but she’s the mascot. Connect with him on Twitter and LinkedIn. Join. Upon hearing a blind customer needed help navigating the store and filling his cart, Walmart employee Brittany Walton felt the need to assist. Crew has a Factory page where new arrivals are sold in very limited amounts. Last week, we took a look at some absolutely WILD stories shared by Reddit users about the weirdest reasons a customer got mad at them on the job. From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. So far, all of the customer service stories I’ve mentioned are about out-of-the-ordinary examples of great customer service, but what about the companies who consistently offer great customer service, every single day? They base so much of their business on doing things for their customers that most others wouldn’t. It’s tough out there in the world of customer service. That guy called out another employee who was stocking the frozen food and next thing I knew… they were literally jammin’ out, bringin’ down the house in the middle of the frozen food isle. save • Posted by 5 minutes ago. Now that’s the definition of memorable service! Perhaps my second favorite story comes from this Businessweek article detailing the lengths the company will go to satisfy its customers: But the executive chef at this particular resort remembered a store in Singapore that sold them. With an almost legendary reputation for service, one has to wonder: Do they really live up to the hype? But upon returning to her room she was surprised to find not one but two spa clocks and a letter with her name on it. By Chenda Ngak October 24, 2011 / 3:58 PM / CBS News Amazon.com Inc. is getting into the app-selling arena by … When a flight attendant goes above and beyond for a frightened passenger, or a fry cook helps an elderly man to his car in a rainstorm, you’re witnessing something more than “good” customer service—the customer getting what they asked for. The package has come in the mail. The belief that you should do your best to “make things right” with customers in tough situations is a recurring theme among those companies with legendary customer service. It’s often one extreme or the other when it comes to customer service. by Isha Bassi. If I got this card I would never use another mechanic in my life.”. Drake wrote the staff a heartfelt thank you letter expressing his immense gratitude for a team who was willing to pull out all the stops to assist in any way they could. Source: Reddit (Credit: LKJNAElhjberg, Original Story) 687. The response he received from Lego customer support representative Richard was nothing short of amazing. 0 Has No Reservations About Making Death Threats. An elderly man, 89 years of age, was snowed in at his Pennsylvanian home around the holidays, and his daughter was worried that he wasn’t going to have access to enough food due to the impending storm and bad weather in the area. You’re witnessing someone going out of their way to make a customer’s day, week, or month, and that’s an important part of customer service that shouldn’t be forgotten. My Daddy just took me to Sainsbury’s and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. First, the entire Bungie team signed and sent a card with get-well wishes. “He was absolutely shocked when he saw the custom helmet from Halo Reach! Rising. “Rest assured, we will make sure that Garrick gets the recognition he deserves for his kindness.”. I was ringing a transaction for a woman in her late 30s. When it was time for her mother to return the other four pairs, she called Zappos, and in talking with the employee, this woman discovered that the person on the other end of the line could relate to her plight; the employee’s father had suffered from similar foot problems due to diabetes. Losing a favorite toy feels devastating to a young child. To Shankman’s utter disbelief, one of Morton’s staff drove 23 miles to the airport to greet him with a full meal: Oh. While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! It’s best told from the mother’s perspective, which I’m happy to share with you below: ‘That guy’ told me not to worry about it: ‘It’s part of the job. He then called the staff at the Ritz and relayed the story he had told his son. Hot New Top Rising. Hot New Top. Some customers are just straight up NASTY. You will actually have the only Jay minifigure that combines 3 different Jays into one! During a particular sale there, a customer used a “one-time” coupon during checkout, but he accidentally canceled the order after placing it. We’re always dodging around customers.’. In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. Needless to say, the customer was ecstatic: One of the best takeaways from the thread comes from a comment made by a former employee: “As a (former) employee they gave us a lot of leeway to keep the customer happy…”. 6. pinned by moderators. So, I hope you enjoy your Jay minifigure with all his weapons. “She gave me the contact name at Borders and told me to just go up to the counter and my book would be waiting.”–Reader DD Moffitt. Me: “Ma’am, this ticket can be held for twenty-four hours. Bungie, you have played a huge part in making this smile! “The young lady looked in the computer inventory to see if they had the requested book. Some customers are less than friendly, but businesses have a responsibility to deal with complaints with integrity and a touch of class. The service rep initially explained that the traditional thing to do was to mail it in for repairs. Coming from the blog Life with the Kid, written by a mother about life with her son who has high-functioning autism, this next tale drives home a point we’ve made before: Trader Joe’s knows a thing or two about caring for customers. 0 comments . The flight attendants soon noticed his state and quickly found out what was wrong. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . Superb service is not limited to out-of-the-ordinary circumstances. Poor guy! Walmart Customer Gets Kind Help From a Personal Shopper. I promise I won’t take him to the shop again if you can. Taking the customer service tone to the front lines, this next example from a Netflix employee is best if you read the full thing for yourself below. To her surprise, waiting there was the woman on the phone, holding a card and a teddy bear with a hula skirt: Zappos customer service is the stuff of legends. It makes good business sense to treat customers well, doesn’t it? With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit The employee ended the conversation by saying that she would pray for the woman to feel better, but the story doesn’t end there: Two days later, my mom, sister, and I were contacted and told we are now “Zappos VIP Members,” which entitles us to free expedited shipping on all our orders. During each stay, McMenemy found herself entranced by one of the features in her hotel room: An alarm clock that played light music (as in, the kind that you’d experience in a high-end spa). We agree, and throughout the rest of this guide, we’ll take a close look at some memorable customer service stories in an effort to highlight those businesses who “walk the walk” when it comes to delivering the kind of service that wins a customer over for life. Cashiers Share Crazy Retail Customer Moments (r/AskReddit Top Posts | Reddit Stories) Has anything insane happened to you? “The whole plane clapped for her,” her mother reported afterwards, “It was a wonderful experience on Southwest. Criminal & Illegal, Travel Agency, USA, Wild & Unruly | Right | December 23, 2020 . @GaylordOpryland Where can I buy this Sharper Image clock radio in my room? Before we were married, my detail oriented husband went to great lengths to discreetly discover my ring size. “I was still like maybe 20 yards away when I heard the gate agent say, ‘Mr. :). Garrick, a Southwest crew member, worked throughout the flight to make her more comfortable, bringing her special drinks and trying to make her laugh after he noticed her struggling during takeoff. I seriously … “Around 4 a.m. she had a real moment of coherence, a last rally, although we didn’t know it at the time. Greg is a writer, marketing strategist and alum of Help Scout. To her surprise, customer support manager Chris King told her that he couldn’t agree more. #reddit #customer #service Music: Kevin MacLeod After calling multiple stores in a desperate attempt to find anyone who would deliver to her father’s home, she finally got ahold of someone at Trader Joe’s who told her that they also do not deliver … normally. 20 Somethings AskReddit Customer Service Horror Stories Jobs Reddit Retail Industry Service Industry The Internet. Servers are the only ones making any money . Who would’ve thought that you’d be seeing two tales of exceptional service from fast food companies? Airlines compete with each other on who has the best on-time departure record. One of the most interesting things about Shankman’s story is that he admits that this “stunt” was meant to be out of the ordinary … and that’s completely okay. While the B. Dalton team may not have made the sale that day, their outstanding commitment to wowing customers won them a repeat shopper for life. They were super needy for the entire 2 hours they sat there. McMenemy loved the clock radio. Sometimes, you need to go even further and extend empathy and a helping hand. So she asked a fellow employee to take her position behind the customer service counter, and she spent two hours guiding the customer (lovingly nicknamed “Mr. Not bad for Bob! And it was the wrong side dish. Valve is an amazing company for quite a few reasons, not the least of which is their Handbook for New Employees and how they can manage as a billion dollar company with no managers. Put on your polyester uniform, adjust your headset and get ready for 27 stories that are so mind-bendingly awful, they'll make you want to leave your poor cashier a 150% tip. The 89-year-old Arby’s employee draws fans from all around, the local press even giving some well-deserved attention to a woman who was truly passionate about making people’s day: “Whenever anyone—young and old alike—steps up to the counter, Weaver waves a blue-and-white pompom and chirps “Hi everybody, welcome to Arby’s!” writes Lara Brenckle. God. Having recently suffered two strokes, she explained that she was struggling with writing, and she was forced to call in due to her malfunctioning netbook. While great customer service stories can be a dime a dozen if you’re looking for them, you can’t help but think that some of these tales seem especially calculated. :(. Archived. And of course, always listen to your dad. In March 2019, the airline went belly up after struggling financially for several months. This "incorrect" farewell: "I was once yelled at for saying 'no problem' instead of 'you're welcome.'" The WOW Air Debacle . Big companies probably aren’t hesitant to go above and beyond for customers if they suspect it could result in free press, especially around the holidays. When he finally regained the ability to chew, his wife took him out. Junior Staff Writer, Australia. Posted by 3 years ago. Kay Jewelers is my worst customer service story. Richard told Luke that he had talked to Sensei Wu (a Ninjago character), writing: He told me to tell you, “Luka, your father seems like a very wise man. My kid will always remember Trader Joe’s as the place he danced.”. Current Job: IT Technician at Indiana University Worst Job Ever: Customer service representative for a large cell-phone plan provider How I got in. Gabe (often affectionately referred to in the PC gaming community as “Gaben”) has to be one of the most responsive CEOs when it comes to talking with his fans. r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit Cringe | Here are some tales from the customer! Lily’s mom enjoyed the letters and ended up posting them on her blog. Lily Robinson (who insists that she is three and a half years old) was quite confused by one of Sainsbury’s products called tiger bread. J. Every company says their customers are their #1 priority, but stories show us that many businesses are ready, willing, and able to go the extra mile for each and every one of their customers. One of my favorites actually comes from a larger company, J. Discounts are so often used as last-ditch attempts to salvage a terrible experience that we forget how powerful they can be as preventative maintenance. Mr. Hurn assured his distraught son that Joshie was just staying a few extra days on vacation. Greg is a writer, marketing strategist and alum of Help Scout. After the daughter placed the order for the food, the employee on the phone told her that she didn’t need to worry about the price; the food would be delivered free of charge. The result of many staff members working together to go above-and-beyond the call of duty to help this customer was that Drake made it to the hospital in time to see his mother. To his surprise, the customer was contacted by a support rep, who stayed on the line with him to pick out similar items from the regular J. Not one for fast food, Shankman took a shot in the dark and jokingly tweeted to one of his favorite restaurants, Morton’s, asking them if they would deliver him a steak! I explain I'm still new and I'm trying to see if I can help out. In the end, the family left Bob a $20 tip—or 200,000% of .01. Resigned to her fate, she attended the conference and let the alarm clock hunt go. Why are we as consumers so captivated by stories of great customer service? Perhaps it’s because they serve as a reminder that there are companies (and amazing support professionals) who still care about their customers. Here’s a few customer service horror stories from 2018 and 2019 that will make you want to pull your hair out in frustration just reading them. Against his dad’s advisement, he brought his Ninjago on a shopping trip … and lost it. That’s why we love this next story shared by a customer in Streetsboro, Ohio. @GaylordOpryland Yeah, that one doesn't have the spa sound. This story takes place during a busy period halfway through my 8-hour weekend shift. Still, I find myself constantly browsing Reddit’s Male Fashion Advice for the candid tales of great service in the ecommerce space. A customer was shopping for shoes for her elderly mother. Valve Software and its lovable leader Gabe Newell have definitely been a recent topic of discussion in our team chat room. Current Job: IT Technician at Indiana University Worst Job Ever: Customer service representative for a large cell-phone plan provider How I got in. Told in this thread by an appreciative customer, here’s the long and short of what happened: J. They weren’t the only ones to get thanked, however. These stories from Reddit users prove that working in retail, the food industry or customer service is a hard job-especially when you have to deal with customers as crazy as these. She had never slept better than she did while using it. That’s why Jimyz Automotive deserves an honorable mention on this list. Conclusion. … As an author, consultant, and speaker on the topic, it’s safe to say his standards are high. While their most famous story may be Joshie the Giraffe and his extended stay, that’s not the only great report from Ritz-Carlton. Compiled from Ask Reddit. They slip the ring onto a sizer - it’s a 5.5. This is a fun one! @mortons showed up at EWR WITH A PORTERHOUSE! The best way to tackle bad customer service stories is to prevent them in the first place.